Terms & Conditions

IHD Travel provides premium private tourism services in Portugal, including:

• ▸Private guided tours (half-day and full-day)
• ▸Walking tours in historic city centres
• ▸Airport, hotel, and point-to-point transfers
• ▸Custom tour circuits and bespoke itineraries
• ▸Wine tourism, heritage, and cultural experiences

All tours and transfers are provided on a private, exclusive basis. Services are operated with licensed professional guides and premium vehicles (Mercedes-Benz fleet).

• ▸Bookings may be made directly through our website, by email, or via WhatsApp.
• ▸A booking request is not confirmed until you receive a written confirmation from IHD Travel.
• ▸Full booking details — including date, time, service type, pickup location, and number of guests — must be provided at the time of booking.
• ▸Prices are quoted in Euros (€) and are subject to change until a written confirmation is issued.
• ▸Bookings made through partner agencies are subject to the same Terms and the partner's commercial agreement with IHD Travel.

• ▸Payment terms will be communicated at the time of booking confirmation.
• ▸IHD Travel accepts payment by bank transfer, Revolut, or other agreed methods.
• ▸Payment is typically required prior to the service date, unless otherwise agreed in writing.
• ▸All prices include VAT where applicable under Portuguese law.

We understand that travel plans can change. Our cancellation policy is as follows:

Cancellations must be communicated in writing via email to geral@ihdtravel.com or via WhatsApp. The cancellation time is recorded from the moment we acknowledge receipt. geral@ihdtravel.com or via WhatsApp. The cancellation time is recorded from the moment we acknowledge receipt.

In exceptional circumstances (force majeure, severe weather, illness), IHD Travel reserves the right to cancel or reschedule services with no financial penalty. Clients will be offered a full refund or alternative date.

• ▸Requests to modify a confirmed booking (date, time, itinerary) must be submitted at least 24 hours in advance.
• ▸Modifications are subject to availability and may result in price adjustments.
• ▸IHD Travel reserves the right to modify tour itineraries due to weather, safety, or operational reasons, while maintaining equivalent service quality.

• ▸Clients must be at the agreed pickup location at the confirmed time. Delays of more than 20 minutes without prior notice may be treated as a no-show.
• ▸Clients are responsible for ensuring all guests are physically fit for the activities booked.
• ▸Any medical conditions, dietary requirements, or mobility limitations must be disclosed at the time of booking.
• ▸Respectful behaviour towards guides, drivers, venues, and other guests is expected at all times.
• ▸Clients are responsible for any damage caused to vehicles or property through negligence or wilful misconduct.

IHD Travel holds valid Civil Liability Insurance and Personal Accident Insurance as required under Portuguese law for licensed travel and tourism operators (RNAVT 11687 / RNAAT 420/2024).

Clients are strongly advised to obtain comprehensive travel insurance prior to travel, covering medical emergencies, cancellation, and personal belongings. IHD Travel is not responsible for costs arising from the client's lack of travel insurance.

• ▸IHD Travel's liability is limited to the value of the specific service booked.
• ▸We are not liable for indirect losses, consequential damages, or loss of enjoyment arising from service disruptions beyond our reasonable control.
• ▸IHD Travel is not responsible for delays or disruptions caused by third parties (airlines, ports, public events, road conditions).
• ▸Entry to monuments, museums, or private venues may be subject to independent pricing and availability; IHD Travel cannot guarantee access in all circumstances.

All content on ihdtravel.com — including text, images, itineraries, and branding — is the exclusive property of IHD Travel Lda and may not be reproduced, copied, or distributed without prior written consent.

IHD Travel processes personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR – EU 2016/679). By making a booking, you acknowledge that your personal data will be processed as described therein. Privacy Policy

These Terms are governed by and construed in accordance with Portuguese law. Any disputes arising from or related to these Terms or the services provided shall be subject to the exclusive jurisdiction of the Portuguese courts, specifically the courts of the district of Porto.

Consumers residing in the European Union may also seek resolution through the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

For queries related to these Terms, please contact us: